SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
This is a must have I can massage my arms my feet my neck my back my shoulders I'm buying another one for my kids they have a business and exhausted by the end of the day my daughter-in-law has migraine headaches and it helps them it is amazing after I send them when I'm going to buy me another one it even has an attachment you could use in the car
This little guy is so great! The heat is very gentle but you can definitely feel it and the pressure of the massage balls is just right. As other's have mentioned, you can use it on other parts of your body but you do have to firmly hold it against your self. I'm honestly considering getting everyone on my holiday list one!
I have boughten a ton of neck massagers in the past. I want a firm massage and this is perfect... Also other massager have that over the shoulder thing.. so annoying when laying down. I like to watch TV with this massager, I have used it on my back and calves, works great!!
ok, so I did not have high hopes considering the price. But, this thing is the bomb. Not only is it powerful and versatile but it adds heat if you want. I love it's helped my posture when working at a desk, and after a long day on my feet I use it on the bottoms and it's helping my plantar fasciitis. Crazy! My kids steal it constantly as they are gamers and they like to use when on their consoles. Buy it, you'll be glad.
My husband suffers from chronic neck pain so I was looking for something to help out my poor hands at night from all the deep massaging. I meant to write this review along time ago but totally forgot. We’ve had this for almost a year and it’s still going strong. He literally plugs it up, puts it on his neck, and is out for the count 15 minutes tops. It does cut off by itself so you won’t have to worry about that. He loves it!
The Massage Pillow for neck and shoulders relaxes the muscles, relieves stiffness and provide muscle pain relief. The product provides the features as the product description describes. I would highly recommend the neck and shoulder massage to anyone.
I love this thing. Haven't tried it long term or in the car yet, but I think the heat setting is perfect (I saw some reviews note that the heat is minimal- mine gets notably toasty) great on the upper back and neck- easy to use for an extended amount of time while sitting on the couch/reading etc, also great under your hamstrings/calves. The only thing I've noticed is that it will occassionally turn off and I have to turn it back on but this may be a safety feature/timer- I use it for long periods! So far 5 stars. Worth every penny. Took it home during the holidays and the entire family used it.
LOVE IT!!! I have fibromyalgia and can’t afford to go get massages all the time. I thought this looked like something to try and when I got it I fell in love! I loved it so much I bought one to keep in my car. It’s amazing sitting in traffic getting a massage.
Yep, I no longer need to get a professional massage. I drive 2.5 hours a day to work, so my neck, back, and shoulders get pretty tight. This is by far the best personal lumbar massager I have ever used. Heats up, changes rotation from clockwise to counter clockwise....simply beats the one I have from Brookstone and was one third the price. I use this almost daily. I am so happy I purchased this!
I have arthritis in my neck and this massager is a blessing.
Absolutely amazing. Has three different settings. First two are heated and change the direction of turning. Third is no heat and back n forth turning. Absolutely AMAZING!
I am absolutely in love with this product. Have been having back problem due to my job & lifting patients for the past year and was requiring regular acupressure massages to function. I haven’t been once since I got this device. It’s a blessing. I tell everyone about how amazing it is and even plan to purchase some for Christmas gifts.
Best thing EVER! I had rotor cuff surgery and posture got off use this and I’m like new person! Really wonderful!! Kinda hard by yourself but you figure it out! It’s amazing and so cheap!!!
This is a great neck massager, with the added Heat it is really relaxing and comforting to get those deep knots and muscles out. Not only can it be used on your neck; but, shoulders, all over your back, muscle aches on arms and legs basically where ever you need it. Great product at a great price definitely recommend it for yourself, family and friend gifts. Product was received quickly, great company to do business with.
This massager is great! I use it a few times a week, really letting it dig into my shoulder and back muscles. Absolutely wonderful feeling, and I love that it heats up. Definitely recommend!
This massager is great!! Comes with a cord to plug it into your car as well as a strap to strap it to the back of the seat! I love the pressure and the warmth it puts out. Very versatile and easy to use! Definitely recommend!!
I used it the first night I got it and I love it. Moved it around to different sections of my back, legs, feet and it worked wonders.
Amazing!!! Showed neighbor who has neck issues and he bought one too!! Told me today he loves it!! I love mine too!!! Recommend.
Just received today. Opened the package, plugged it in and laid my neck down on it. Perfect! Really loosened up my neck, I’ve been very tight from stress and this was a welcome relief. Would recommend.
This works great! No problems at all (not yet anyway). ;) I use it on my stomach mostly for digestive issues and it works well! The heat is not to hot for direct skin contact, but definitely warm enough! (And yes, you can turn the heat off!) :) I highly recommend! :)