Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just as described, easy to use, works well and is very comfortable in the ear.
Received the order days after finish the delivery, all OK. Very good!
Okay. Practical and does not hurt the ears. Very good!
By far the fastest delivery. Package very professional. Thank you so much. Recommended.
Delivered quickly, well vibrates and cleans the ears, I recommend to everyone, thank you!
Good thing! Very suitable and convenient!
After the first use, it seems to work perfectly
very happy with product, recommended. not painful. easy to use.
quite rapide delivery and enjoyable kit
Happy with the product. I recommend the store.
Delivered quickly, well vibrates and cleans the ears, I recommend to everyone, thank you!
Very convenient for ear cleaning
Arrived. Nice Packaging. It works. Good!
has arrived very fast. all perfect.
Fast delivery. Thanks. Very good
Delivered quickly, vibrates well and cleans ears, I recommend to everyone, thanks!
Great product well packaged, fast delivery, a small battery is needed but it works great me who is a maniac of the cleanliness of the ears it's just great, it vibrates painlessly to take off the cerume and it sucks just enough to remove it, this one finds itself on the filter to clean with the brush. Tip clean the filter head down so as not to crush the wax in the mini grid. That's more the little latex swab on both sides a brush and a graphite I'm at the top against not to use after the shower it must be very dry if it's sticky it does not will not work, farewell led Cotton rod that caused me stoppers constantly, I'm delighted
Very fast delivery, packaging is good. I recommend . Thanks.
Works perfectly and received on time
The device is good and quite functional