Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product. Curious and perfect to decorate the house.
A very cool night light. When you open the "book" the light is sort of magic. Quality high: wooden cover and thin "pages" with 2 colour schemes (yellow and white). Should be a good gift.
Came quickly, made neatly, looks beautiful.
What a really nice little book night light!!! It is just as described it emits 3 colors. It came just in time for a Christmas gift. Shipping was about 2 weeks. Just as described.
Functional at 100%, same size as specified (even if it seems a little small) and nice lighting (more type night light than lamp), delivery in less than 2 weeks
The description corresponds completely, very neat and beautiful. The only thing, it can not be put fully opened on a normal table, only on a metal surface, K. There are magnets inside. The light is very pleasant and bright enough. The price for such a chic lamp is small.
Madly beautiful lamp. Interesting design. The quality is excellent-"cover" books made of wood. I took the largest size-it coincides with the usual book. Fits well into the interior in the afternoon. Has three types of glow: cold, warm, medium. To switch mode-open, close, open the book again-the color changes. Worth your money. For hours of work, I do not know how much charging is enough.
Very cool lamp, colors change every time you open it (only three), charging from micro usb, The Wire is included. I'm delighted! it came in less than two weeks
Conform to the description very fast delivery.
Beautiful, better than I expected, super fast shipping, very good seller.
Very good communication with the seller! Products at the Top! Thank you
Just like in the picture. She's very pretty and distinguished. It comes with its perfectly packed box. Ideal for gift. I can't teach more by photo because it's for giving away. Super fast shipping. Recommended purchase.
The night light is just super, very beautiful. Took the smallest, the room in 25 M2 lights even very much (for me). For the whole night its not enough, I do not understand what 8 hours we are talking about in the description (maybe the biggest version)-but that's not the main thing (USB is always there). He's just top for his money, he's happy with the purchase!
Very good lamp, very fast delivery. Thank you seller
Very cool, quality thing. Thanks store
Beautiful! I bought it to give away but I'm thinking of taking another one for me too because I loved it. Shipping also very fast.
It's so pretty, it's come very fast. Much better than the pictures.
Great lamp, very fast shipping. Excellent store.
I liked it, a cool lamp and a nice light
Very successful lamps, nice light, qualitatively made, very well packed, fast delivery, store recommend.
Loved it! Bought it as a gift, the receiver lived it too! Have just ordered one for myself as well :) Fast shipping!
AWESOME!!! well packed, and real high quality lamp. totally love it and probably I'll buy a second one for myself
Very well packed. I ADORE IT. it's a present, as soon as you open it it lights up! Very good and thick material, it's real wood. Totally recommend it!
Nothing short of superb model piccolino but adorable you charging with USB cable included
Beautiful and elegant, a great solution gift.