Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got the headlamp just in time for the weekend ski trip. This headlamp was bright! I liked the fact the light was flexible and I was able to put it on my pants. The battery life seems to be good. Happy with the purchase.
I do home improvement for myself and my wife sews quite a bit. This is an excellent headlamp with good battery life. It is one of those things that when you need it, it becomes priceless. My wife had been using mine so I bought her one exactly like mine.
Very light weight, brightness a sure thing.....received package before promised, packed very well..satisfied with my purchase...
This is the second headlamp I've gotten. It's really great. I use it much more often than I anticipated, and because I frequently work on home improvement or sewing projects. This headlamp is extremely bright. It does take quite awhile to recharge, which is why I just bought another one. This way, I'll always have one at the ready.
I have 2 of these and use them to do my jigsaw puzzles. Hands free and it allows me to work them with great light. Need 2 because I spend so much time on these puzzles I have to have a backup! Thanks!
It is very sturdy and high quality craftsmanship. I would recommend to anyone looking for a super bright headlamp.
A little on the heavy side since the battery pack holds two 18650 batteries but I’m ok with trading weight for run time. Nice brightness and works well. No complaints here, I gave it to my wife to do snow removal at her job.
If you would like a really great headlamp that doesn't break the bank this is the headlamp for you. I was extremely impressed with the brightness of this light.
Amazing brightness and good width of the beam, however it is heavy and has some hard plastic that sits on the head directly. Awesome for hiking, walking the dog or just taking out the trash! I have 3 of them and they all work great, my oldest one is about 3 years old and still going strong. I use them in wet Washington’s west side and They have not given me a problem. They are a steal for the price!
I have spent twice the money on products half as good as this. The bright feels like K turned night to day. The low setting is great and the strobe is very effective. One of my favorite, unexpected features is the back of the headset glows to let others know your good. I would totally use this year lap any time I'm hiking with a group. I am very excited to test out the water proof feature. The batteries on this are physically large and last plenty long.
Great head lamp. Blazes area that I need to address so I can get my work done. It’s a little heavy but not a big problem. I use mine as a flashlight as well. It’s about 4 hours before it needs to be charged roughly.
It has a long battery life and rechargeable. We used it for a camping to Death Valley. It’s very bright during night. And it’s very comfortable when you wear it. Very good. We all like it.
Took this to the Pantanol in Brazil for night time game viewing. While the guide used a big spot light on one side of the 4X4 I used this on the other side and it was as bright as the spot light. After nearly 3 hours, the high beam was still performing well and I never lost the batteries. Several people mentioned how bright the light was and a couple wanted to know where to get one. This is my new "go to" for night hikes in the rain forest or anywhere else I need light. Best head lamp I've ever used but it is a bit heavy.
Bought this for my husband and he rarely takes it off! He uses it for everything and its surprisingly durable!
I bought this to do some work on my car in the evenings. I am impressed with how bright it is and the charge last all night long. cannot believe the brightness out of that little light from my head.
I use my headlamp everyday. I get up at 1:30 am everyday for a paperoute. My headlamp never fails me. It's so bright I can see everything. I charge it at night so it's ready to go the next day. The band adjusts perfectly. I'm on my 3rd one, because I use it so much I wear it out. Wouldn't buy any other kind. Not good in the rain. So not get wet.
One of the best things I ever bought in my life--- what a useful tool -- once you get in the habit of using it it's amazing how much it helps to see things clearer. It fits nicely and is as bright as anything -- it really is amazing to use makes night like day .
I had several headlamps in the past and their main problem was... batteries. Using AAs or AAAs is not a good solution for a product that is barely used since they can leak and that's what happened several times. This headlamp have an amazing powerful rechargeable battery that charges fast and can be replaced. Also the LED bulb is very bright and can be adjusted easily. A+ product, I really recommend it.
USB-rechargeable designs is a good idea for multi-day stint in the field when you carry a portable power bank or solar panel. It's real water proof, used during heavy rains and had no issues. A long battery life with consistent performance across its burn time. If are planning camping, hiking, backpacking, climbing, mountain biking, trail running, or nearly anything else in the outdoors get this light. Recommend.
This headlight has made my life much easier. I used to try to balance a flashlight in my hand and work on things but it was difficult. This lamp fits on your head securely and doesn't fall off when bending over. Its bright to make everything look clear to work on. The battery life exceeds what I was expecting per charge.
This is an excellent light! Have used it going fishing & taking dog for walks at night. Very bright can see far ahead when walking. Bought 3 more for friends. Haven't needed to charge it yet and bought mine 6 months ago and have used it many times. Love it!
A very effective and useful tool of superior design and execution.
This is one fabulous light. It's bright and the rechargeable batteries last long enough for substantial use. It's one of my favorite purchases as I use it for grilling, fishing and getting around while camping, all in the dark. It's really one of the best flashlights I've ever had.
What a powerful headlamp with plenty of battery power! This will make a great addition to my early morning hiking & fishing adventures & stows easily in my backpack. The headband adjusts effortlessly and feels comfortable on my head, even over a ballcap. The single led light is extremely bright & has a couple different intensities. The two included 18650 batteries are so much more powerful than other headlamps that use 3 AAA batteries. The switch is right on top of the light set & simple to operate with one hand. Charging can be done by a USB cord and when paired with a solar powered battery bank, this would be ideal for my dry camping deep in the woods.
I bought this because it claims to be waterproof and is pretty bright. I bike towards the sunset since it’s when I get out of work. On my way back it would be dark already so the head lamp helps a lot to brighten my path and let others know I’m biking so they don’t hit me with a car or get in my way. I wear it around my helmet and surprisingly has not fallen off so far, even when it rained. It was worrying if it would come loose in the rain or slight drizzle but it was still hanging on pretty strong.