Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
First of all, assembly took 5 minutes. Secondly, remove the entire flow restrictor from the inside of the base of the handle. This item works much better with a strong flow of water. For some reason, they have to put them in items like this, it's perfectly normal to remove the water flow restrictor. Hand tighten!!!!!!! Do not use any tools!!!!!!! The only tool you need is needle nose pliers to pull out all three parts of the flow restrictor. Mine rocks. No drips, absolute quality hose and handle. Very impressive highly polished gleaming chrome finish. I love it.
I got this so my wife could wash dogs in the tub and clean up the shower easier afrterwards. It's made of chrome looking plastic and the hose is a dull stainless cover over a rubber tube. This is a simple and cheap looking product. Install was very easy and took about two minutes. The hose is long enough to almost touch the bottom of the tub which is perfect to wash a short, fat dog. The head has several modes but I only use the regular spray pattern. This works great and has enough pressure to feel like it's getting the soap off. The water stream seems to feel hotter than the last shower head. I think there is less fine spray so less evaporative heat loss which is a major plus. Overall, it won't impress a shower head snob but it works perfectly. If you are in the "cheap is best" stage of life, get this. If you want something that is sophisticated, move on.
I’m not a home improvement, handy person at all, but I was still able to install this hand shower and not have it leak! The installation was super simple and needed no extra tools or wrenches. My first attempt had some water leaking from the main shower arm so I rechecked the washer and wrapped some of the included Teflon tape over the pipe thread and that fixed the leak. Easy peasy and the hand shower works great now. For the price, this hand shower does what is needed and I like how it has quite a few different spray options. Some might not like that it’s not heavy or made of metal, but I prefer a lighter (therefore plastic) hand shower because it’s easier to hold and if I accidentally clock myself on the head or knock it into my arm or leg then it won’t hurt like hell. Overall, it’s a good purchase for the price.
I won't lie we bought this bc our old shower head was clogged and we needed something cheap to work, but it went above and beyond expectations. It was easy to install, but let's be honest you really want to know how good it works. OH MY GOD the power behind this thing is amazing to wash your hair under. Folks with long hair be prepared to never want to leave the shower again, it's that good. We're talking about buying another one for a back up just in case this one breaks.
So I’ve had this for a day so I can only really talk about the installation, which was pretty straightforward. But I stress this, which is why it’s the title of my review, use the plumbers tape that is included. Because using the washers alone without it will still have water spraying everywhere, especially where the hose connects and where the showerarm connects to the nozzle. I found the water pressure on this to be a lot stronger than my old showerhead but I guess I’ll get used to it. Overall installation took 15 minutes and most of that time was spent testing for leaks but, again, once I used the plumbers tape - no leaks!
The shower head arrived in one day, which worked great for us as the old one that we had cracked. For the money, this looks great and looks like it will hold up. On showering, there is a nice selection of settings including pause for lather time. I also liked that it came with some white teflon 'plumbers' tape in the box. More than enough to do the job and I didn't have to fish around trying to find mine. LOL. I spent a quarter of the price of my old one for this and am seriously considering purchasing another for our other bathroom. I would recommend.
I selected this shower head/hose because of review written by 80-yr-old woman who claims to have installed the device in under 3 minutes. I am 70 yrs old and have arthritic hands. Beginning to end took about 4 minutes but that included reading each step at least twice. And hand-turning was entirely sufficient. NO leaks and my water pressure (did not remove water flow regulator) is fantastic. Only concern is that the showerhead appears to be made of a heavy plastic so possible worries about dropping/cracking. But very happy with installation and performance. For the price, EXCELLENT!
This shower head solution is phenomenal. Installation was a breeze, and it works out of the box with no leaks and very minimal assembly. The water flow settings choices are excellent, and having the hose option means I am now clean in nooks and crannies where I didn't even know I had nooks and crannies. A solid recommend A+ purchase. You can't live without this item.
Great for the money. I am not Mr. Fixit and typically I avoid anything that requires a wrench. This was very easy to install. I did take out the flow preventer in the handle of the shower head. It was really stuck in there and had to use a sharp pocket knife to dig it out. The only other mistake I made was that the fitting that goes on the pipe from the wall had a small gasket and screen preinstalled... now if you do not put another rubber washer (included) inside that fitting it will not line up straight when tight. It needs to be straight to hold the shower head handle in the proper position. So make sure you put in another washer. Also a washer gets inserted on both ends of the hose assembly. It was very easy to do really. Even with my screw up it only took about 10 minutes.
I like assembling things, especially for home improvement. This shower head with handheld spray was very easy to install. The directions were clear and concise and I only needed a girl-sized set of pliers to loosen the old fitting from the overhead supply as it was on there very tight. Once it loosened I unscrewed it, cleaned the threads on the supply, put on the plumbers' tape (wound clockwise, of course) inserted the supplied rubber washer, and screwed on the new overhead bracket. After testing for leaks (by turning on the water!), I assembled the handheld, screwed on the hose to the overhead then screwed on the handheld, and then took a shower. This unit provides very good water pressure under low pressure situations like we have, and didn't break the bank. I highly recommend this product.
This handheld shower which I attached to the hose is easily the the best unit that I have ever used. The obvious bonus-which made me ever so skeptical initially - was the fact it costs less than half the price of many big name companies touting their own shower heads which have lower water pressure. No leaks whatsoever by he way. Sometimes you can get what you pay for and save money at the same time, while getting true quality. HIGHLY RECOMMENDED.
So I just had the BEST SHOWER OF MY LIFE! And I was skeptical about the shower head! It was amazing. The only thing that I was surprised by was that it's all plastic except for the hose, but that's probably somewhere in the description. I also didn't know it had a massage mode which by the way is like paying a professional to come into the shower with you! Don't doubt it.. just get it. It's cheap, well made and a Great buy overall!!!
Note that this is an inexpensive shower; mostly plastic. At the same time, it is easy to install (a few minutes), I've used it for a month with no problems and it has great spray patterns. I have low water pressure and this concentrates what's there enough that I feel like I'm getting a good shower. The selector moves easily through the spray patterns and to "pause". The hose does not kink and was very flexible from the beginning. The chrome/brushed overlay is applied well and there is no indication (except weight) that it isn't solid. It is not possible to tell by looking at it that it's not a more pricey unit. We use this for multiple showers a day and it just keeps performing. For me, most important is that it really works. I bought a second unit to replace a much more expensive shower I purchased a year go. I like this one better. If it ever doesn't look good or function well, I'll toss it and purchase another.
I received one of these and it was broken, but a replacement was sent right away! So I got the 2nd one and wow, just wow!! I've been a renter for all of my adult life so I rarely do maintenance or upgrades other than decor but my current shower was having issues, leaks, low water pressure, etc. I did do a few other upgrades but the real upgrade was this shower head. I'll agree with other reviewers that it is made of plastic and may not feel well built but it was the final step to getting back to having a good civilized shower. So I attached the shower head (do not tighten too tightly that is key) and turned the water back on and was hopeful I had fixed the issues. When I saw it wasn't leaking, I was excited because I had been listening to drip, drip, drip from 2 other shower heads prior to this one...yup this is my 3rd one to try. So then I turn it on and holy cow I have water pressure like never before. I can't believe the difference, I am not kidding this is the best shower I've had in 20 yrs because it has great massage options and streaming options. If I ever move, this thing is going with me.
I bought this Handheld Shower with Hose For the shower in the 2nd my son's bathroom. He was always coming downstairs to shower in the guess bathroom or in my. Everytime I asked him why he said he didn't like the shower. So last week he took me upstairs and got in the shower to pointed how the other shower head was low for his height. So I ordered this one I installed (very easy to do) now it's higher and perfect for him. Now he is showering in his bathroom yeyyyy he also love that now he have Handheld Shower with Hose so he can rinse the walls when done showering or just to wash his hair after a haircut or any other reason. My son and I are very happy. Great product. I will honestly recommend
Product arrived boxed and not in an awful blister pack, joy!
This product is extremely powerful!! The only flaw is that once you place the bracket you can’t move it so now I have water everywhere every time my child showers ! Material is cheap but works well not to shabby for the proce
I have purchased/installed/used two of these shower heads. I would highly recommend them to anyone that is interested.
It took more time to remove the old shower head than to install this one. I tested it before removing regulators (using awl and needlenose pliers on my leatherman. Water pressure was fine and no leaking after tightening connections by hand. After regulator removal, the water pressure is wonderful. The adjustable cradle is a great feature. I shave in the shower, so the pause feature was why I chose this model. I have it a test run and am very satisfied. Shaving was much easier, showering was more thorough, the scalp and neck massage was lovely. The materials do feel a bit light weight, but I'm at an age where I rarely engage in hand-to-hand combat while bathing. If the need arises, I'll settle for the cast iron cudgel nestled between my rubber ducky and tube of lavender scented avocado and cucumber based toe regulatory cream.
So it's been over a year since I installed this in my shower. Still going strong with zero leaks and zero problems. If you're in need of a new shower head, I highly recommend this one.
I purchased this shower head to replace my existing one which was old and plugged off from hard water. Installation was fairly simple (note: I'm a single female in my 20's and fairly mechanically inclined). It only took a few minutes to tape the threaded connections and attach everything together. I like the multiple spray settings this shower head has. I also like that it's detachable. I purchased this in December 2018 and am writing the review in November 2019 - the shower head has still held up great with daily use.
Everything went great nice work
When I got this I thought wow it feels cheap. I WAS WRONG. This is so amazing. The spray is very powerful. And because the head is light you dont even think about it when you have to hold it. We really like it a lot. Gets the job done xD
The first thing that got my attention was the amount of positive reviews of this particular shower head, yet I was skeptical of the low price. I decided to take a chance. I'm now glad I did. Easily installed in under 5 minutes. So simple I hardly even used the detailed instructions. Once the installation was completed it performed like a shower head costing much more. Multiple useful water jet settings of strong powerful pressure-;seriously outperforming the one that it replaced. My honest first impression was "wow, I guess I need to replace my other shower heads in the house as well" which I plan to do with this model before the price goes up. Awesome buy, thanks!
I love this handheld shower. After I used it, I don't want to use anything else. Water pressure is great.