Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
First of all, assembly took 5 minutes. Secondly, remove the entire flow restrictor from the inside of the base of the handle. This item works much better with a strong flow of water. For some reason, they have to put them in items like this, it's perfectly normal to remove the water flow restrictor. Hand tighten!!!!!!! Do not use any tools!!!!!!! The only tool you need is needle nose pliers to pull out all three parts of the flow restrictor. Mine rocks. No drips, absolute quality hose and handle. Very impressive highly polished gleaming chrome finish. I love it.
I got this so my wife could wash dogs in the tub and clean up the shower easier afrterwards. It's made of chrome looking plastic and the hose is a dull stainless cover over a rubber tube. This is a simple and cheap looking product. Install was very easy and took about two minutes. The hose is long enough to almost touch the bottom of the tub which is perfect to wash a short, fat dog. The head has several modes but I only use the regular spray pattern. This works great and has enough pressure to feel like it's getting the soap off. The water stream seems to feel hotter than the last shower head. I think there is less fine spray so less evaporative heat loss which is a major plus. Overall, it won't impress a shower head snob but it works perfectly. If you are in the "cheap is best" stage of life, get this. If you want something that is sophisticated, move on.
I’m not a home improvement, handy person at all, but I was still able to install this hand shower and not have it leak! The installation was super simple and needed no extra tools or wrenches. My first attempt had some water leaking from the main shower arm so I rechecked the washer and wrapped some of the included Teflon tape over the pipe thread and that fixed the leak. Easy peasy and the hand shower works great now. For the price, this hand shower does what is needed and I like how it has quite a few different spray options. Some might not like that it’s not heavy or made of metal, but I prefer a lighter (therefore plastic) hand shower because it’s easier to hold and if I accidentally clock myself on the head or knock it into my arm or leg then it won’t hurt like hell. Overall, it’s a good purchase for the price.
I won't lie we bought this bc our old shower head was clogged and we needed something cheap to work, but it went above and beyond expectations. It was easy to install, but let's be honest you really want to know how good it works. OH MY GOD the power behind this thing is amazing to wash your hair under. Folks with long hair be prepared to never want to leave the shower again, it's that good. We're talking about buying another one for a back up just in case this one breaks.