Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I didn't expect much at this price point, despite the glowing reviews. But I needed a new shower head for the master bathroom but didn't want to spend a lot since its a rental. Its very light weight, but looks very nice. Installed easily in mere minutes. I took the flow re-stricter out before I even installed it and kind of wish I'd given it a try with it. I threw it away so unfortunately I can't add it back in! The reason I wish I'd kept it is because the water pressure is so strong that it sometimes manages to push the very light weight shower head out of the holder! The holder doesn't do a very good job as the handheld part doesn't sit very far down into it, just kind of rests in the top of it. I don't know how to explain it but its very precarious sometimes. It makes a mess spraying everywhere on the way down - including the ceiling and walls above the shower! Overall, I'd buy it again.
All in all, both my (formerly skeptical) paraplegic relative and I are 100% satisfied.
Highly recommend to anyone that wants a powerful shower head. Installing is Almost as easy as plugging in a TV. No plumber's tape needed if everything goes well BUT if for some reason there is a leak at the connection, there's a small roll of plumber's tape provided.
First of all, assembly took 5 minutes. Secondly, remove the entire flow restrictor from the inside of the base of the handle. This item works much better with a strong flow of water. For some reason, they have to put them in items like this, it's perfectly normal to remove the water flow restrictor. Hand tighten!!!!!!! Do not use any tools!!!!!!! The only tool you need is needle nose pliers to pull out all three parts of the flow restrictor. Mine rocks. No drips, absolute quality hose and handle. Very impressive highly polished gleaming chrome finish. I love it.