We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great seller! Recommend! Fast shipping! Item as described. Good quality!
Very good quality. Very fast delivery!!
The tester is working as it should be, Thank you store !!
Works properly , I recommend
Excellent product quality and fast shipping. I recommend this store
Arrived the time very good the product
The item is good, worth to buy it. When approach a cable there is a waning sound indicate that this cable is under energy
Excellent product, works perfect, I found it very useful, shipping was very fast. I recommend the product and seller
Everything is working. All liked it. Recommend.
Excellent product and great service!
It came on time, I recommend
Thank you very much, everything works as expected, thanks for the packing.
Delivery fast. The length of the tester is 15 centimeters, made of plastic. With its task perfectly copes. Defines the phase in the outlet and the location of the wire breakage at electrical devices (squeaks and glows). Also there is a small built-in flashlight. Recommend to buy, thank you seller
Description corresponds, the wiring in the wall with a depth determines, the phase is fed normally-in general, the quality is good. In general, I will be pleased to use.
Everything is alright! Thank you.
Fast shipping. Good quality. Thank you!
I recommend the goods and the seller.
Goods received. Everything came in good condition.
Goods are quality. Seller respect.
Quality goods, all that was ordered, delivery fast, thank you very much to the seller
I already buy the third copy. Lie at work and at home
It works perfectly to detect current. Good buy
It works wonderfully, in addition to blinking with a red light on the tip, a beep sounds while detecting electricity, you don't have to press any button or do anything, just pass it near a cable with electricity and it works, very happy with the purchase, seller recommendable.
The tester corresponds to the description. Color and model-as ordered. Works well. The backlight is very bright. Delivery fast.
The delivery is very fast. It works flawlessly, it does its job. I recommend the store and the product.