Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This works great for my runs. Fits my arm perfect and does not slip or irritate my arm. The ability to still use the touch screen is perfect as well.
This is my second arm band like with this simple design, but better. The Velcro strap is wide and flexible so it allows you to pull it up over your arm. easily even with big biceps. It also fits my I phone max pro with the case, my old one did not, so I had to remove the keys every time I used it. if you’re looking for a simple design, that works well, hard to beat this phone armband holder for the cost.
This was just what I needed for exercising
Everything is super, I sell to my uncle for the goods
It fits snugly on my arm and doesn't seem to move around, so I'm pleased.
I just received this armband today but already can tell it is better than the other one I tried. First of all I have a iPhone 14 pro max and it fits with the slim otter box. Also, my arms are larger than some and I have had problems with other bands I have tried but this one fits well. While my phone was in the case I was able to open my phone with my facial recognition. Hopefully it will work out.
Great product at a fair price!
I liked the bag very much! This is exactly what is needed. It's a pity, the elastic band, on my hand is very small. Seller recommend!
Very nice recommend
Received today, love the fact that I don't have to remove my iPhone's protective case.
I love it. It's plain in regular light but once I get to the gym it's so pretty. I have a Note 10 plus and with case on it fits nicely.. the strap is great doesn't rub against my skin and it's comfortable to wear during my workouts. I get TONS of compliments on it.
Love that I don’t have to remove my phone case before use!!
Excellent product!
Exactly as described, I will be able to use this while I am using my riding mower and not worry about dropping it.