Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This thing saved my phone from a mountain bike crash the first day I used it. Not scratches on the phone and still works fine. But I need a new one now lol
My big case fits in the sleeve, it needs to stretch a little more with use to make it easier to put in and out. Fits arm well for walking and rucking.
Great inexpensive item, fit is perfect, able to use touch screen. Would highly recommend.
product is very useful and fits well
By far the best armband I’ve used. I did have a small issue and the company QUICKLY responded and made right. Highly recommend
Product is comfortable/durable. The lifetime warranty only takes seconds to sign up for.
I liked the product.
I use this when I go to the gym and it works great
Would I like about this product is the fact that it is easy to use and there is a flap so I know my phone won’t fall out. I definitely tried it out but it was for a Christmas gift. Definitely recommend for anyone who works out has small openings on top and bottom to fit headphone wires through whether the headphone jack is in the middle or side.
My phone (iPhone 12) fits perfectly and the armband allows me to still use the phone through the clear window if I need to.
I love it. It’s cute and comfortable and durable.
I bought this for my Z Fold to workout in and it works well. The phone fits snug enough to be secure. The touch screen works well so I can skip songs or answer calls with no pproblem. The size of the large band is a decent ego booster, too. It's almost too small for the size of my arm. I'm going to wear it on my forearm the next time I go to the gym to see if that's a better placement. It would be better for updating my fitness tracker through my workout. I guess we'll see tomorrow!
Excellent product meets all characteristics, is comfortable, and the material is very good quality, the store is magnificent he send the products before. And it's my second purchase.
Stays snug and tight on you bicep. Won't jiggle and can operate phones screen touch screen while in case.