Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice fishing rod. This is the second. Light and comfortable.
Very fast shipping should only check but works good or not good
I have pulled in 50+ trout in the last month fishing with rod and reel twice a week, very compact, light and tough. I use a small weight and fish power eggs off the bottom, it is just barely sensitive enough to feel the trout nibbling on the eggs.
Fast delivery good product
very well made,light,wt, very nice rod.thank you much.
Good quality. Fits well. Will buy again.
I liked it very much, it seems to be very good! Now is to test!!! Recommend for the cost X benefit.
Did some practice casting in the back yard. I am ready to put it to the test soon. This rod has a nice, smooth release and can fling a lure a long way. It's light and perfect for a quick trip for some bass or crappie fishing on a pond or lake. A nice rod for teaching a young angler some of the basics of casting.
It's real easy for beginners, definitely light weight & so easy to use for traveling! A+
It's light weight, strong and the reel is nice and smooth. I've been using it for rainbows and it's been exactly what I need. It collapses to a very nice and I can strap it to my pack and away I go! For the cost, I haven't been able to find one better.
Love this rod and reel combo! Been using the same one for a year, and had absolutely no problems. Very lite wait, good for traveling, and is durable. Caught multiple 8+ pound catfish on it so far.
Caught a 4 pound bass last night on this combo. Rod and reel performed flawlessly. I really like this set up for travel. I previously bought a small 2 piece rod and this rod casts far better. I'm going to buy the 6'6" version next.
I found this to be an excellent value purchase. The rod has very good action considering it is fully collapsable and the reel is solid and comes pre-spooled with decent fishing line. I was able to fit the combination into a medium-sized suitcase which is exactly what I needed.
Perfect, arrived the same as advertised ..
The request was quickly arrived and the condition is excellent. Good product and thank you
Looks great. Good quality. I'm happy. Thank you very much.
Very nice.
Thank you, I am very pleased , now to see what I do in fishing , but I have to wait, it is not the season, I will come back with comments.
I purchased this for my son because he fishes a lot. He loves it. It casts smooth and far.
Very good, I liked this store very highly recommend.
The packaging was top notch. Comes lined in thick foam. The reel feels very smooth and the rod is great too. My only complaint is the reel handle is awkward to handle because it’s a plastic cylinder style instead of rubber paddle style but all around good set for price.
Great value for a Great price !
Compliant and fast delivery
Great little fishing pole.
Thank you stores is good but the rod end if caught the fish is easy break off? The reel is very good I love it