We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://alisaleplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works perfectly. Put it on a pot of boiling pasta and the bubbles came up through the channels rather than spilling over the sides of the pot and causing a mess on the cooktop. Haven't tried using it for other purposes like steaming veggies.
I used when I was cooking spaghetti and it didn't boil over. Also used when cooking shrimp. The water came up, but stayed contained. This is a great product and I would recommend it
Used multiple times - Really works - No stove top clean-up
This product works as advertised. Very novel idea!
Perfect. No more spilling water! Finally I can boil water without it spilling. Happy!
Excellent. Gave it to a friend because ours has been a great addition to the kitchen 3 years ago. No more messy spills in the cooktop from pasta overflows and it works on our rice cooker too!
This is an excellent product. We use it in the microwave also.
Used in the microwave and on top of the stove to prevent spillovers and oil overs
Keeps pots from boiling over. Recommend!
it's the best thing i have every bought! i love that when i am making rice i can just pop it on the top of the pan and not worry about the boil over!
These things are awesome. Wish they made a bigger one for my stock pots.. but anyways haha they stop my stove from getting boiled over water on it... they really do what they are suppose to... you will love these..
I love these. My only issue is that I purchased square pots and pans just after getting these and they dont work for the boil over. However, they do work marvelously on rounds, no-splatter effects on squares and they wash wonderfully. Also, the little finger hot pads are amazing. I have small hands and these ate perfect. I've used them for the microwave mostly, but also the l pans out of the oven, pan handles and opening jars.
Sturdy and works great. Very comfortable. I like it. Thank you store. Recommend.
It works great. I hate spill overs. Definitely worth it.
I have used them twice so far and they work like a dream! No mess on the stove and easy to wash when finished using them.
Love these. My family keeps asking to try them, never get them back so I ordered more. Now they know they work they ordered their own.
I recommend it to everyone. Love these and shipped fast!! Work great! Very convenient thing.
I love love love this product.
These work perfectly. Wish I had these years ago.
They have worked well to cover microwavable foods. Have also used as a trivet. In addition, the pot holders are cute & functionable.
It is great as a spill proof cover for stove up cooking starchy items like beans. When flippling it and plugging the flap on the other side, it creates a small dome sapce needed for effective steaming or heating foods in the microwave and keeping your microwave clean.
You have to use it to believe how great it works !!! I put it on the top of a pot and don't have to worry that the boiling stuff will spill over !!! It never happens !!! Genius !!!!
This is my second purchase of this product. I have one at my home and now one in my home away from home. It works as advertised. I’ve had the original for several years and have never had anything boil over. I love it!
This was a gift to my husband since he’s the cook. He really likes it and says it saves the glass top stove from any overflow. The middle section pops off so it’s easy to clean the spill stopper.
This attractive cover works wonderfully as a quick lid that won't let contents spill over as easily more conventional toppers do. It's lightweight, attractive, and easy to hang close by. Be careful when taking it off, as it can drip, and there is no rim to catch drops.