Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is such a great portable party! Everyone is in awe whenever I show it to them. Talk about an icebreaker! LOL. Seriously though, such a great idea and so fun. You can literally bring karaoke anywhere and if you enjoy singing, here you go! Especially now during COVID, this is therapeutic. You just connect it to an app with your phone (very easily) and you are singing! Highly recommend!
I had purchased a karaoke Bluetooth microphone during the holidays from another company. My 6 year old niece fell in love with it. I decided to buy her one for her upcoming birthday. The price on the original had gone up dramatically. I saw this one by Bonaok and decided to give it a try. The quality on this Bluetooth microphone is amazing, the sound, the ease of use. My niece loves her present. I highly recommend this product, very pleased
I really like this microphone. It cheap but very fun to sing and easy syncs with your smart phone or tablet. I don’t have experience with another devices beside Apple but because it syncs by Bluetooth. It should since with anything. It also has echo which is really good. I didn’t tried to record it or anything but I know there a function for it. We end up purchase a total of 5. I got one for my sister in law, my mom, and her friends. It been about 1 or more year and it still working perfectly fine. I don’t use them everyday but for fun event.
We gave this to our daughter for Christmas. She LOVED it. However, when the charge died and I went to charge it...it didn’t work!!! When you shake it you can hear somthing small moving-I’m wondering if it is what is supposed to be where the hole is for charging? The plug has nothing to stick into in the microphone to charge. So now I can’t charge it :( Hoping for great customer service and a new one...The company was great and replaced it for my daughter and the new one is perfect!
I am so pleasantly surprised by the sound quality and features on this handheld mic. Connects directly to your mobile device and apps or playlists. Sound is crystal clear playing music off my phone. So is the mic which pics up your voice. This came on super bowl Sunday so we used it during commercial breaks. I had my husband practically in tears laughing. Buy it. We bought a second one for when we can entertain safely again. Will probably by more for family as gifts. Silver looks great! Purple is on the way.