Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I think this is genius. I need a portable mic alternative for when I cant get into the studio for rehearsals. I cant say enough great things about this. For starters, its BEAUTIFUL. But for me starting out as a new singer, it connects Bluetooth to my cell where I keep the instrumental version of the music and I can practice. I didnt download the recording app because I simply use my computer, ipad, and Samsung tablets for recording. It does charge by USB which I wasn't clear about when I ordered it. Im not professional yet so I cant speak to quality of microphones. Its certainly not the same as the studio mics but it sure helps me practice at home and when I'm out and about during the day. It comes in a nice portable and spacious case that will fit in my bag along with my dance shoes and music. I'm all set! I'm VERY happy with this purchase.
Amazing microphone! The sound is so good, it connects perfectly to Bluetooth and plays anything you play on your phone in real time. It has a volume control for the volume of your voice through the mic, a music control for how loud you want your music to be coming through, and an echo control so you can have a big or little echo. Also has a powerr button, mode button, play/pause, forward and backward buttons. The only issue I have with this mic is that now I have a broken leg. I was doing karaoke with my daughters and we were singing and dancing and my leg snapped sideways and I ended up in the er. Can't walk now but still looking forward to using my awesome karaoke mic from my bed. Just beware if you buy this that you could get broken bones from all the fun.
I was using Pop Solo prior to this and it kept shutting off unexpectedly in the middle of usage, which was very frustrating. Because of that I had doubts about all wireless mics like these. Well, Bonaok certainly proved me wrong! This microphone is very reliable and can be pretty loud. The sound isn't bad considering the price. You can't expect Bose sound quality on a $30 mic/speaker. It's still very enjoyable and convenient to use. I'm 30 years old and I love to karaoke, but sometimes setting up my entertainment system just to karaoke by myself becomes a hassle. This Bonaok mic makes it a breeze to just grab and sing anywhere. It automatically connects to my phone every time I turn it on, and I'm ready to go. I've had this for a few weeks now and haven't had a single problem. I do plan to get more of these as gifts.
I've done Karaoke with just a regular generic Bluetooth speaker and it works too! Just sing or rap loudly! If you have a group of kids on ZOOM, for example, they don't all need a microphone. Any Bluetooth speaker that you can hold in your hand and Bluetooth to your phone or computer would work. This MICROPHONE speaker allows you to amplify your voice while it's playing the music. There's also an echo mode which I'm sure could be fun. I love that it's all in one and I love the glittery look!
Yes the product is good, but I was more impressed by the service. It was a Christmas gift for my daughter. Whenever she connected it to bluetooth, there was this buzzing sound, which was loud enough to be audible over the music and very loud without music. She loved the microphone so much, that she was ready to compromise even with it, but it was too much for the rest of us to handle 3/4 hours a day. I wrote to the company, requesting for information, if I did some setup procedure wrong or something I could do to take care of it. After few quick e-mails, we realised, it might be the specific piece. Immediately, they sent another one within two days. And this one works perfectly fine. There are many reviews of the product in detail, so I am not going into that. My 5 stars are for the product and the service.