Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Alisaleplus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This product is well made. The charge is quick in regards to wireless chargers and very simple to rest and go. There is a subtle lip that ensures the phone isn't going to move and stays centered to the charger so you don't have a slight movement where the charge is no longer. The only exception would have been a third bay for wireless charging earbuds; however, they do provide an auxiliary cable plug-in for a third device which is a fair middle ground.
Very convenient, I'm able to charge my phone and watch at the same time using only one cord. I like it and would recommend to others.
It's good, it's not bad when compared to domestic products. Galaxy Note 20 Ultra-standard fast charging is up to ~ Ultra-High speed ~
I have never had a problem charging these devices to 100% overnight, and even the charging light is barely noticeable, compared to the extremely bright light on my previous charger. I could not be happier with this product, although if I had one complaint it would be the high price. In this case, you definitely get what you pay for.
I absolutely LOVE this wireless charger! It charges fast, looks so neat and sleek on my desk, and I love being able to charge my iPhone and Apple Watch at the same time! I am having ZERO issues with buzzing noises! I have SUPER sensitive ears and I have put my ears right next to the charger, and right next to the power source, and absolutely NO buzzing sound, whatsoever! I did call the company about this issue, before purchasing, and they assured me that as long as I used the power source provided (and not some other power source), and as long as there aren't any compatibility issues (like using an unsupported device), and as long as there aren't any interference issues (such as something other then what you are charging obstructing the charging areas), then I should not hear any buzzing sounds. Well, they were right! I'm so very happy with my purchase! I looked for DAYS for the perfect wireless charger, and this one is a winner! I don't think you'll be disappointed with this charger. God bless ya'll. :)
Small footprint. Single cord to outlet. Nice clean look. Wouldn’t take it for any travel. Will still use individual cables and cords as they pack smaller.
This charging station keeps my husband's devices organized on the nightstand and lets him charge everything at once. This was one of the few devices I found that uses lightning plugs for the phone and airpods rather than magnetic chargers (those never work well with thick cases). And it only has a single charging cable coming from the unit (included). The only comment is that the rotation ability of the phone connection makes it a little tricky to place the phone on the charger. But that feature also allows it to adjust for different case sizes, and it is getting easier with practice and minor tweaks to the position of the back support. Overall, he's very happy with it and I am happy with the neatness aspect.
Love how easy it is to just set my phone and watch down to charge instead of having to locate a charger cord. For those sensitive to light, please note that there is a small light that activates on the back of the charger when charging your phone.
I really like the convenience of this product, as I keep it on my desk, and can charge everything while I work or do schoolwork. I’d definitely recommend for anyone who has all three apple products.
The device can charge a phone wirelessly, a pair of wireless charging earbuds and a smart watch. It uses a type c charger cable. It's lightweight, foldable and compact. It also has an alarm clock and digital clock function which is great. Love this !